You have 14 days from the date of delivery, as shown by the carrier’s tracking, to request a size exchange for an eligible standard-size item.

Requests received after 14 days from delivery are not accepted. Damaged, defective, or incorrect items must be reported within 48 hours of delivery.

We categorize orders into the following types:

• Standard Orders: items purchased using the standard size chart available on our website. If the item does not fit, you can submit a fit request within 14 days of delivery. Once we confirm the fit issue (see “How does fit verification work?”), you can choose an exchange for a different size of the same style or a refund. We do not accept returns for change of mind.
• Custom Orders / Custom Measurements: items made using the “Custom” size option, custom measurements, personalization, or any made-to-measure request. These are final sale: no returns, exchanges, or refunds, except where the item arrives damaged, defective, or does not match the specifications you approved in writing (report within 48 hours of delivery).
• Sale Items: items sold at a reduced price shown against a crossed-out original price, or marked “Final Sale” on the product page. These are final sale: no returns, exchanges, or refunds, except where the item arrives damaged, defective, or incorrect. A product page that shows the words “Sale price” does not by itself make an item a Sale Item. Items bought with a discount code are not Sale Items.

If your standard-size jacket does not fit, you can submit a fit request within 14 days of delivery. We review your photos and measurements (see “How does fit verification work?”). If we confirm a fit issue, you can choose an exchange for a different size of the same style or a refund.

Damaged, defective, or incorrect items are handled separately and must be reported within 48 hours of delivery (see “What should I do if my item arrives damaged, defective, or incorrect?”).

We do not accept returns, exchanges, or refunds for change of mind, and no other reason qualifies a standard order for return. To be accepted, the item must also meet every condition listed in “What conditions must my item meet to be accepted?”

If your standard-size jacket does not fit, email support@bondandgrain.com within 14 days of delivery with:

• Your order number
• Clear photos of you wearing the jacket (front, back, and side, over light clothing)
• Your chest, shoulder, and sleeve measurements

We review fit requests within 2 business days and email you our decision.

• Fit issue confirmed: you can choose an exchange for a different size of the same style, or a refund. We will send return instructions.
• Fit is consistent with the size ordered: the request is not accepted.

Your photos and measurements are used only to review your fit request. They are kept with your order record and handled in accordance with our Privacy Policy.

To be accepted, the item must meet the following conditions:

• All original tags, labels, and accessories must remain attached.
• The item must be returned in its original packaging.
• The item must not show signs of wear, fragrance, stains, marks, alteration, or damage.
• The request was submitted within 14 days of delivery and, for fit issues, approved after fit verification.
• The return must be approved by BOND&GRAIN before the item is shipped back.

Items that do not meet these conditions may not be accepted for return, refund, or exchange.

For step-by-step return packaging and shipping guidance, please view our Return Instructions.

• Refunds are available for confirmed fit issues (if you choose a refund instead of an exchange), for damaged, defective, or incorrect items, and if the size you need for an exchange is unavailable.
• We inspect every return within 5 business days of receiving it and email you the result.
• If approved, your refund is issued to the original payment method within 7–10 business days after inspection. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
• BOND&GRAIN offers free shipping on orders. For standard returns and exchanges, the customer is responsible for return shipping costs unless the item is confirmed to be defective, damaged, or incorrect.

• Refunds are calculated based on the eligible amount paid for the item after any discounts, promotional codes, or approved deductions have been applied.
• If a discount code or promotional offer was used at checkout, the refund will reflect the discounted purchase amount, not the original retail price.
• Any non-refundable charges, including return shipping costs, customs duties, import taxes, brokerage fees, or other applicable third-party charges, may be deducted from the refund where applicable.
• For transparency, BOND&GRAIN may provide a breakdown of the refunded amount upon request.

• After a confirmed fit issue, eligible standard-size items can be exchanged for a different size of the same style within 14 days of delivery. Exchanges for a different style or color are not available.
• Exchanges are subject to product availability. The original item must first be returned and inspected before the exchange is processed.
• If the requested exchange item is unavailable, our team will help you review the available options.
• Please review our Return Instructions before sending any item back for exchange.

Custom orders, custom-size items, custom-measurement pieces, personalized items, and made-to-measure jackets are final sale.

Because these pieces are created specifically for the customer’s selected requirements, they cannot be resold and are not eligible for:

• Return
• Refund
• Exchange

This applies to any item produced according to custom measurements, custom sizing, personalization, or made-to-measure specifications.

• Fit is part of the form. We want every BOND&GRAIN jacket to arrive with the right proportion, structure, and ease. Before dispatching certain orders, our team may contact you to confirm sizing details or help review your selected size.
• If you confirm the size in writing and we ship the size you confirmed, a return, exchange, or refund requested only because of fit or sizing preference is not accepted.
• If you do not respond to a size confirmation request and we ship the order as placed, fit requests are handled through fit verification (see “How does fit verification work?”).
• Damaged, defective, or incorrect items are not affected.
• For sizing support before placing an order, contact us at support@bondandgrain.com.

• Sale items, discounted items, promotional items, marked-down items, and final-sale items are not eligible for return, refund, or exchange.
• Please review all product details, measurements, and sizing information carefully before purchasing sale items.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email us at support@bondandgrain.com with:

• Your order number
• Clear photos of the item
• Photos of the packaging
• A brief description of the issue

If the issue is confirmed to be a defect, damage before delivery, or an incorrect item sent by BOND&GRAIN, we will cover the return shipping or arrange the appropriate resolution.

Claims made after 48 hours of delivery may not be accepted.

• For standard returns and exchanges, customers are responsible for the cost of return shipping.
• BOND&GRAIN will cover return shipping only if the item is confirmed to be defective, damaged, or incorrect.
• We recommend using a trackable shipping service and secure packaging when returning an item. BOND&GRAIN is not responsible for returned items that are lost, delayed, or damaged in transit.
• For detailed packaging and shipping requirements, please review our Return Instructions.

• BOND&GRAIN ships worldwide. All approved returns must be sent to our USA return address.
• The return address will be provided once your return request is approved.
• For international returns, customers are responsible for return shipping costs, customs duties, import taxes, brokerage fees, or any other charges related to returning the item, unless the item is confirmed to be defective, damaged, or incorrect.

An item is not eligible for return, exchange, or refund if:

• You changed your mind or no longer want it.
• A fit request is not confirmed through fit verification (the jacket fits as sized), or you confirmed the size in writing before it shipped.
• The request was submitted more than 14 days after delivery.
• It has been worn, used, damaged, altered, washed, or repaired, or returned without approval.
• Tags, labels, accessories, original packaging, or any item from the original box is missing.
• It has fragrance, smoke, stains, marks, creasing from wear, or any signs of use.
• It is a custom, made-to-measure, or personalized piece, or a Sale Item.

Damaged, defective, or incorrect items reported within 48 hours of delivery are handled separately.

If a returned item is lost or damaged in transit, we may be unable to process a refund or exchange. Please package the item securely and use a reliable courier with tracking.

BOND&GRAIN is not responsible for orders shipped to an incorrect address entered by the customer. Returns caused by incorrect address entries may not be accepted.

If a customer refuses delivery or requests that the package be returned to sender without approval from BOND&GRAIN, the order may be considered forfeited and may not be eligible for refund or exchange.

1. Email us within 14 days of delivery at support@bondandgrain.com with your order number and the reason for your request. For fit issues, include photos of you wearing the jacket (front, back, and side) and your chest, shoulder, and sleeve measurements. For damaged, defective, or incorrect items, follow the 48-hour process.
2. Wait for approval. If your request is eligible, we will reply with a return authorization and our U.S. return address. Items sent without approval, or to any other address, may not be accepted.
3. Ship within 7 days of approval using a trackable service, then reply with your tracking number.

For packaging and shipping requirements, please visit our Return Instructions.