• A written approval from BOND&GRAIN. Please do not ship anything until you have it.
• The U.S. return address, which we send with your approval.
• The jacket in its original garment packaging and BOND&GRAIN box, with all tags attached, and everything that came in the box (see “How do I pack my return?”).
• A trackable shipping service. We recommend insuring the parcel for the value of the item.

For eligibility, refunds, and exchanges, please read our Returns & Refunds Policy.

1. Email us within 14 days of delivery at support@bondandgrain.com with your order number and the reason for your request. The Returns & Refunds Policy explains what to include for fit requests and for damaged, defective, or incorrect items.
2. Wait for our reply. If your request is approved, we will email you a return authorization and the U.S. return address.
3. Pack your return using the steps below.
4. Ship within 7 days of approval and email us your tracking number.
5. We inspect your return and email you the result. Your exchange then ships or your refund is issued.

Yes. Every return must be approved before it is shipped.

• We provide the U.S. return address only after approval.
• Items sent without approval, or to any other address, may not be accepted.

• Place the jacket in its original garment packaging and BOND&GRAIN box, with all tags attached.
• Include everything that came in the box: the thank-you card, the car perfume hang tag, and the BOND&GRAIN T-shirt, unused and in their original condition.
• Put the BOND&GRAIN box inside a sturdy outer shipping carton so the branded box is not damaged in transit. Do not stick shipping labels or tape directly onto the BOND&GRAIN box.
• Include a note inside with your order number, or your order or packing slip.
• Pack the jacket flat or loosely folded, with no heavy items on top, to protect the leather.

• Send the package to the U.S. return address we provide with your approval.
• Use a trackable shipping service. We recommend insuring the parcel for the value of the item.
• Ship within 7 days of receiving approval.
• Reply to your approval email with your tracking number.
• We do not accept cash-on-delivery shipments.
• If your return is for a damaged, defective, or incorrect item, we will send a prepaid return label or arrange collection, so you do not need to arrange or pay for shipping.

• All approved returns must go to our U.S. return address.
• Mark the parcel as a “Returned Goods” shipment on the customs declaration, so it is not charged as a new import.
• Use a trackable international service, keep your proof of postage, and we recommend insuring the parcel.
• Costs for return shipping, customs, duties, and fees are explained in our Returns & Refunds Policy.

• We inspect every return within 5 business days of receiving it and email you the result.
• If it is approved, your exchange ships, or your refund is issued to the original payment method within 7–10 business days after inspection. Your bank or card issuer may take additional time to post it.
• If the return does not meet our return conditions, we will contact you about next steps.

You are responsible for the item until it reaches us. We cannot issue a refund or exchange for a return that is lost or damaged in transit, so please use a tracked service, pack the item securely, keep your proof of postage, and we recommend insuring the parcel.

Email support@bondandgrain.com with your order number. For the full return policy, please read our Returns & Refunds Policy.