BOND&GRAIN is a leather jacket brand built around proportion, material, motion, and identity. Our pieces are designed for those who want more than a familiar silhouette or a name on a label. Every jacket is created with intention — from the grain of the leather to the way it is cut, finished, packed, and delivered.

The name carries the two forces behind the brand. Bond is the relationship between the wearer and the piece — the way a jacket begins to take shape around a person’s movement, routine, and life. Grain is the natural character of leather — the texture, depth, and individuality that no machine can perfectly repeat. Together, they create the heart of the brand.

The Living Code is the philosophy behind BOND&GRAIN. It comes from the idea that true luxury is not random. It is shaped by proportion, motion, material, and time. The brand mark is inspired by the golden spiral, a symbol of natural balance and structure, and that idea carries through the product, packaging, and ownership experience.

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For support, sizing guidance, order questions, returns, or delivery-related concerns, contact us at: support@bondandgrain.com

We recommend reviewing our Size Chart before placing your order. The chart includes men’s and women’s body measurements to help you choose the right fit with more confidence.

View the Size Chart.

If you are unsure between sizes, contact us before placing your order and our team will help guide you.

If you are between sizes, choose the smaller size for a closer silhouette or size up for added room and layering. Leather jackets are structured pieces, so the right fit depends on how you prefer the jacket to sit on the body.

For sizing support, contact us at support@bondandgrain.com before placing your order.

Yes. Before processing certain orders, our team may contact you to confirm sizing details or help review your selected size.

If the size is confirmed and approved by the customer before shipment, the order may not be eligible for return, refund, or exchange due to sizing preference or incorrect size selection.

BOND&GRAIN does not encourage purchasing multiple quantities of the same product solely to check sizing.

If you are unsure about sizing, please review our Size Chart or contact our team before placing your order. Orders containing different products may be shipped together or separately depending on availability, packaging requirements, and courier handling.

BOND&GRAIN reserves the right to review or limit orders that appear to be placed primarily for size trial purposes.

If your order has not yet been processed or dispatched, contact us immediately at support@bondandgrain.com. We will do our best to assist, but size changes cannot be guaranteed once the order has entered processing, production, or shipment.

For standard-size orders, return or exchange eligibility depends on the return window, item condition, and whether the size was confirmed before shipment.

If our team contacted you to confirm sizing and the size was approved before shipment, the order may not be eligible for return, refund, or exchange due to sizing preference or incorrect size selection.

For full details, review our Returns & Refunds Policy.

BOND&GRAIN ships worldwide, with certain restrictions.

We accept and ship orders to most countries. However, we currently do not ship to Russia, Israel, Iran, Iraq, India, OFAC-sanctioned countries, or any restricted region where shipment is not legally or logistically supported by our courier partners.

If an order is placed from a restricted destination, BOND&GRAIN reserves the right to cancel the order and issue a refund where applicable.

Yes. BOND&GRAIN offers free shipping on eligible orders.

Free shipping applies to outbound delivery only. If an item is returned for a standard return or exchange, the customer is responsible for return shipping costs unless the item is confirmed to be defective, damaged before delivery, or incorrect.

Standard-size orders are typically processed and prepared for shipment within 6–8 business days after order confirmation.

Each order is reviewed, prepared, and packed before dispatch. During high-volume periods, product launches, holidays, or unexpected courier delays, processing times may be extended.

Custom orders, custom-measurement pieces, personalized items, and made-to-measure jackets are typically processed and prepared for shipment within 2–3 weeks after all required sizing details, measurements, and order information have been confirmed.

If our team needs to confirm sizing or production details before proceeding, delays in customer response may affect the final shipment timeline.

BOND&GRAIN ships through trusted courier partners, including DHL, FedEx, and USPS.

The courier used for your order may depend on your delivery location, package type, and available service options.

Once your order is dispatched, tracking details will be sent to the email address used at checkout.

You can also track your shipment anytime through our Order Tracking page.

Please monitor your tracking information carefully and make sure someone is available to receive the package when delivery is attempted.

Delivery timelines may vary depending on the destination, courier service, customs clearance, weather conditions, holidays, and other factors outside of BOND&GRAIN’s control.

Processing timelines refer to the time needed to prepare and dispatch your order. Courier transit time begins once the package has been shipped. Estimated delivery dates are not guaranteed unless specifically confirmed by the courier.

BOND&GRAIN can ship to PO Box addresses where supported by the courier service.

We do not currently ship to APO, DPO, or FPO addresses. If an unsupported address is provided, our team may contact you for an alternate shipping address. If a valid address is not provided, the order may be canceled.

International customers are responsible for any customs duties, import taxes, brokerage fees, local charges, or other fees required by the destination country.

These charges are not included in the product price unless clearly stated at checkout. BOND&GRAIN is not responsible for customs delays, customs holds, or charges applied by the destination country.

Please make sure your shipping address is complete and accurate before placing your order.

BOND&GRAIN is not responsible for packages delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, contact us immediately at support@bondandgrain.com. We will do our best to update the address before shipment, but we cannot guarantee changes once the order has been processed or dispatched.

If tracking shows that your package was delivered but you did not receive it, please contact us within 2 days of the delivery scan.

Email support@bondandgrain.com with your order number, tracking number, delivery address, and a brief explanation of the issue.

We recommend checking with household members, building staff, neighbors, mailroom, front desk, or the courier before submitting a claim. Claims reported after 2 days from the delivery scan may not be accepted.

If your package appears delayed or has not moved according to tracking, please contact the courier first using the tracking details provided.

You may also contact BOND&GRAIN at support@bondandgrain.com, and our team will help review the shipment status where possible.

If a package is confirmed lost in transit by the courier, BOND&GRAIN may offer a replacement, reshipment, or refund depending on the case and courier investigation.

If your item arrives damaged due to shipping, please contact us within 48 hours of delivery at support@bondandgrain.com.

Please include your order number, clear photos of the item, photos of the packaging, photos of the shipping label, and a brief description of the issue.

If the damage is confirmed, BOND&GRAIN will review the case and arrange the appropriate resolution.

For complete details, review our Delivery & Shipping Policy: /pages/delivery-and-shipping

Eligible items may be returned or exchanged within 14 days of the delivery date.

Return requests submitted after 14 days from delivery may not be accepted.

Standard-size items may be eligible for return, refund, or exchange if they are unworn, unused, undamaged, unaltered, and returned with all original tags, labels, packaging, and accessories intact.

The return request must be submitted within 14 days of delivery and approved by BOND&GRAIN before the item is shipped back.

The item must be returned in the same condition in which it was delivered.

To be accepted, the item must be unworn, unused, undamaged, unaltered, and returned with all original tags, labels, packaging, accessories, and order details intact.

Items with fragrance, stains, marks, creases from wear, damage, alteration, missing tags, missing packaging, or signs of use may not be accepted.

Once your returned item is received, our team will inspect it to confirm that it meets our return conditions.

If approved, your refund will be processed to the original payment method within 7–10 business days after inspection. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Refunds are calculated based on the eligible amount paid for the item after any discounts, promotional codes, or approved deductions have been applied.

If a discount code or promotional offer was used at checkout, the refund will reflect the discounted purchase amount, not the original retail price.

Non-refundable charges, including return shipping costs, customs duties, import taxes, brokerage fees, merchant or payment processing fees, or other applicable third-party charges, may be deducted where applicable.

For standard returns and exchanges, customers are responsible for return shipping costs.

BOND&GRAIN will cover return shipping only if the item is confirmed to be defective, damaged before delivery, or incorrect.

Yes. Approved international returns must be sent to our USA return address.

The return address will be provided once your return request is approved. Customers are responsible for international return shipping costs, customs duties, import taxes, brokerage fees, or any other charges related to returning the item, unless the item is confirmed to be defective, damaged before delivery, or incorrect.

An item may be considered non-returnable if the return request is submitted after 14 days from delivery, or if the item has been worn, used, damaged, altered, washed, repaired, or returned without approval.

Returns may also be refused if tags, labels, accessories, or original packaging are missing, or if the item has fragrance, stains, marks, creases from wear, or any signs of use.

Custom orders, custom-measurement pieces, personalized items, made-to-measure jackets, sale items, promotional items, marked-down items, and final-sale items are not eligible for return, refund, or exchange.

No. Sale items, discounted items, promotional items, marked-down items, and final-sale items are not eligible for return, refund, or exchange.

Please review all product details, measurements, and sizing information carefully before purchasing sale items.

To request a return, refund, or exchange, contact us at: support@bondandgrain.com

Please include your order number, the item in question, and the reason for your request. Once your request is reviewed, our team will confirm whether the item is eligible and provide the next steps.

For detailed return steps, review our Return Instructions page.

For full eligibility details, review our Returns & Refunds Policy.

No. Custom orders, custom-size items, custom-measurement pieces, personalized items, and made-to-measure jackets are final sale.

Because these pieces are created specifically for the customer’s selected requirements, they cannot be resold and are not eligible for return, refund, or exchange.

If a custom order, custom-measurement piece, personalized item, or made-to-measure jacket arrives damaged, defective, or does not match the confirmed specifications, please contact us within 48 hours of delivery at support@bondandgrain.com.

Include your order number, clear photos of the item, photos of the packaging, and a brief description of the issue. Our team will review the case and determine the appropriate correction, which may include repair, adjustment, replacement, or another suitable resolution.

Custom orders remain final sale and are not eligible for refund due to sizing preference, change of mind, or customer-approved specifications.

Because custom orders are created according to selected requirements, cancellation may not be possible once production has started.

If you need to request a cancellation, contact us immediately at support@bondandgrain.com. Our team will confirm whether the order can still be adjusted or canceled.

Custom orders are typically processed and prepared for shipment within 2–3 weeks after all required sizing details, measurements, and order information have been confirmed.

Delays in customer response may affect the final shipment timeline.

Our team may contact you to confirm or review custom measurements before production. This helps reduce sizing issues and ensures the piece is created with the correct information.

Once measurements or sizing details are confirmed and approved by the customer, the order may not be eligible for return, refund, or exchange due to sizing preference or customer-approved specifications.

Available payment methods will be shown at checkout. Depending on your location and checkout options, you may be able to pay using major credit cards, debit cards, and supported digital payment methods.

Yes. Checkout is processed through secure payment systems designed to protect your payment information.

BOND&GRAIN does not store full payment card details on our servers.

Payments may be declined for several reasons, including incorrect billing details, card limits, expired card information, bank restrictions, or payment verification requirements.

If your payment is declined, check that your billing address, card number, expiration date, and security code are correct. You may also contact your bank or try a different payment method.

Leather should be cared for with attention, not overcontrolled. Store your jacket in a cool, dry place, avoid prolonged exposure to direct sunlight or moisture, and use a proper hanger to help preserve its shape.

For deeper cleaning or conditioning, we recommend consulting a professional leather care specialist.

No. Natural leather may carry grain variation, surface texture, subtle marks, and tonal differences. These details are part of the character of the material and are not considered defects.

At BOND&GRAIN, the grain is part of the identity of the piece.

No. Leather jackets should not be machine washed or soaked in water.

For cleaning, use a professional leather care specialist or follow care instructions provided with your item.